We offer a 30-day money-back guarantee for an Oxy.cloud subscription. Within 30 days from the moment you paid for the Service, you have the right to request from Oxy.cloud a refund of the balance of your funds that you have not spent during this period of using the Service. In the case of the purchase of annual tariffs, we undertake to return to you a part of the amount paid by you as payment for the tariff, in proportion to the unused time remaining after contacting us for a refund. However, you must indicate in the request the reason for the refund.
After 30 days after payment, as well as in case of blocking your Personal Account due to your violation of User Agreement or Rules for using the service, the return of the cost of paid, but not provided services is made at the sole discretion of Oxy.cloud.
The period for consideration of the application is 7-10 days from the date of sending the request.
1. Order number for which you want to receive a refund
2. A detailed description of the problem and the reason for requesting a refund.
Each request is considered individually, on a first-come, first-served basis and takes time to process. The return manager will provide you with information on the status of your request.
After your return request is approved, the manager will inform you about it. The refund process itself can take up to several weeks, depending on the payment method, your bank and other reasons.
Incorrect payment is handled like this:
— submit a refund request by creating a ticket in your Personal Account;
— please include both order numbers. Be the first to indicate the number of the order for which you want to receive a return.
— if the percentage of Spam complaints exceeds 0.5% of the number of email recipients (but not less than 20 people) for 15 consecutive days in total
— if Viber prohibits or blocks the provision of Viber messaging services in any form or revokes/revokes the right or license required by Oxy.cloud to send Viber messages
— if the user has requested a refund of funds deposited under the "Piece" tariff
— if in the request for a refund you indicated a method of return of funds other than the method of replenishing an account or paying for the Service
— if you violate the requirements of applicable law, the terms of the agreement or the Rules for using the service, as well as the use of Oxy.cloud for illegal, illegal and prohibited actions, or
— if the reason for the refund is not specified.
Refunds are made if one of the following conditions is met:
— after the end of the 30-day period from the date of conclusion of the contract and payment for the service, the user did not use the Service,
— if you mistakenly/repeatedly paid for access to the Service or paid for it in a larger amount than required according to the applicable tariff, or
— if we notify you of changes to the End User License Agreement that we have entered into with you and you object to such changes within 10 days from the date of such notice. In this case, we undertake to refund to you a part of the amount paid by you for the Service, in proportion to the unused time remaining after the date of cancellation.
Otherwise, refunds are at the discretion of Oxy.cloud.
In the event that your account is suspended or your personal account is blocked due to complaints of spam, abuse of mass mailings, we reserve the right not to issue a refund.
Accounts with a high percentage of complaints are suspended or blocked without the right to a refund.
Refunds are made in the same way that the purchase was made. We always refund funds only for the payment method by which we received funds from you. For example, if you paid for the Service with a VISA/MASTERCARD card, the refund is made by canceling the transaction (refund) and, as a result of this, the refund can only be made to your VISA/MASTERCARD card. The return period depends on which payment method was used.
When issuing a refund, a service fee or a commission of the bank / payment system for the return of funds, which are deducted from the amount to be returned, may be withheld.